Jempol District Council Client's Charter
|
NO |
TRANSACTIONS |
PERIOD |
|
1 |
Advertisement Licence |
1 Hour |
|
2 |
Non-risky Business Licence |
1 Hour |
|
3 |
Outdoor Billboard Advertisement Licence |
1 Hour |
|
4 |
Hawker Licence |
1 Week |
|
5 |
Risky Business Licence |
1 Month |
|
6 |
Planning Permission pre-Consultation Reviews |
2 Weeks |
|
7 |
Government Land's Application Reviews |
2 Weeks |
|
8 |
Zoning And RTD Review Application |
1 Hour |
|
9 |
Area Development Plan Purchase |
1 Hour |
|
10 |
Terrace House Renovation and Extension Plans |
2 Weeks |
|
11 |
Renovation and Extension Plan for Normal Buildings |
1 Month |
|
12 |
Single Building Plans |
1 Week |
|
13 |
Quotation Offer from the Date of Advertisement |
1 Month |
|
14 |
Projects Claims Acknowledgment |
1 Week |
|
15 |
Public Street Lighting Plans |
1 Week |
|
16 |
Earthworks Plans |
1 Week |
|
17 |
Street and Drainage Plans |
1 Week |
|
18 |
Customers' Complaints Feedback |
2 Days |
|
19 |
Emergency and Garbage Complaints |
24 Hours |
|
20 |
Actions on Resolving Complaints Notifications |
7 Days |
|
21 |
Premise Ownership Transfer Application |
2 Days |
|
22 |
Objection of Public Assessment Tax Value Results |
1 Week |
|
23 |
Issuance of General Assessment Tax Bills |
15 Jan & 15 July every year |
|
24 |
Payment Counter Will be Opened |
Monday - Thursday 8.00am – 4.30pm Friday 8.00am – 12.15noon |
|
25 |
Revenue Payment Printed Receipt |
5 Minutes |
|
26 |
Payment Claims |
14 Day |
|
27 |
Nuisance Complaints Investigation |
24 Hours |
|
28 |
Resolve complaints on WiFi breakdown |
1 Day |
|
29 |
Development Plan Application Process |
45 Days |
|
30 |
Resolving Garbage Complaints |
1 Day |
|
31 |
Resolving Drainage Complaints |
1 Week |
|
32 |
Resolving Grass Complaints |
1 Week |
